Refund & Return Policy

If you’re not fully satisfied with your order, you may request a return for eligible items within 7 days of delivery.

Please contact our support team as soon as possible if you would like to request a return.

To be eligible for a return, your product should meet the following conditions:

• The product must be unused and in its original condition.
• The product should be returned in its original packaging, where applicable.
• A receipt, order confirmation, or other valid proof of purchase must be provided.
• The return request must be made within 7 days of delivery.

Once we receive your returned product, our team will inspect the item to confirm that it meets our return requirements.

After inspection, we will notify you whether your refund has been approved or rejected.

If approved, your refund will generally be processed to your original payment method within 5–7 business days.

Please note that your bank, card provider, or payment processor may require additional time before the refunded amount appears in your account.

Certain products cannot normally be returned or refunded, including:

• Digital downloads after they have been supplied or accessed.
• Personalized or customized products.
• Products that have been used, damaged, or altered after delivery.
• Products returned without appropriate proof of purchase.

If you receive a damaged, defective, or incorrect product, please contact our support team promptly after delivery.

Please provide your order information and, where possible, photographs showing the issue so our team can review your request and provide appropriate assistance.

If you would like to exchange an eligible product, please contact our support team. Exchange availability may depend on current product stock and the condition of the returned item.